Terms and Conditions

The term flooring

is used to describe all flooring products supplied by The Carpet Shop (Swindon) Ltd.

Fitting

is arranged by The Carpet Shop (Swindon) Ltd. All fitters who carry out our work are trusted, self-employed fitters, and all carry Public Liability insurance.

Preparation for Fitting

Ensure the room is clear of furniture (this service is available at an additional cost upon request).Breakables, electrical items, and plumbed items must be removed as they are not covered by the flooring fitter's insurance.Ensure old flooring is uplifted and the floor is clear and free of foreign objects, ready for the new flooring. This service can be offered at an additional cost.Check door clearance to ensure the new flooring will not impede the door operation. Door cutting is available for most doors excluding solid oak or oak-cased doors, at an additional cost.

Work Care

Fitters will carry out their work with reasonable skill and care, but home décor may be marked or scuffed during the fitting process, especially new paintwork or wallpaper. Gloss painted skirting boards must be allowed a minimum of 4 days to dry to avoid damage.New carpet backings may leave marks on dark-coloured paints, which can be wiped off with a wet cloth but may need a feathering of paint.

Sub Floor Issues

The Carpet Shop (Swindon) Ltd cannot be held responsible for hidden subfloor issues that are not visible until old flooring has been removed. If you are aware of any potential issues in your property, please inform us in advance. Any additional costs for repair work will be met by the customer.If the subfloor is damaged, please arrange repair work and notify the shop immediately. We offer a floor repair service (cost available on request). Hidden pipework under the floor can also cause issues. If you are unsure, we can stick down the gripper at a cost of £0.50 per meter.

Flooring Measurements

The Carpet Shop (Swindon) Ltd cannot be held responsible for incorrect measurements of flooring supplied. If unsure about your measurements, please request a visit to confirm them.A restocking fee will apply for goods that do not fit, and additional charges will apply for extra materials needed.

Cables and Wires

The fitter is not liable for unprotected wires or cables on the floor to be fitted. Please ensure all cables are removed prior to fitting.Any cables left under the flooring must be done so at the customer's own risk. Cables should be in protective trunking above or behind the skirting boards.

Latex Screed

Latex screed is a smoothing compound, not a leveling compound, and should not be used as such.

Heating Systems

The heating system must be operational before fitting in cold spells to prevent potential damage to the flooring. The Carpet Shop (Swindon) Ltd cannot accept responsibility for any damage due to non-operational heating.

Flooring Confirmation

Please ensure there is someone present to confirm the style and colour of the flooring before fitting. The Carpet Shop cannot be held responsible for incorrect flooring after installation.

Guarantees and Registration

Please ensure you register your flooring purchase if any guarantees or warranties are offered by the supplier. If you have difficulty registering, please seek assistance from The Carpet Shop (Swindon) Ltd.

Consumer Rights

All purchases made in-store are covered by the "Consumer Goods Act 2015". Orders made over the phone or in-store are liable to a cancellation fee if the order is canceled after placement. This covers cancellation fees from suppliers and/or restocking fees.

Fitting and Delivery Dates

Fitting and delivery dates are agreed at the point of purchase. If goods are unavailable on the scheduled date, we will offer an alternative date or a similar flooring option.

Damage Claims

In the event of a claim for damage caused by fitters, please contact The Carpet Shop (Swindon) Ltd to register your claim. All fitters carry public liability insurance, and the claim will be passed to their insurance provider. Photos must be taken before and after the work is completed for fairness in any claims.

Payment Terms

All goods remain the property of The Carpet Shop (Swindon) Ltd until payment has been made in full. Payment of any outstanding balance is due upon completion of the work. Fitters are paid directly upon completion of the work (fitting costs are shown separately on the invoice).If payment is not made on the agreed date, we may charge interest as per the Late Payment of Commercial Debts (Interest) Act 1998 and recover costs for legal action if necessary.

General Advice for New Carpets

After fitting, if you notice a line in the carpet, it is usually caused by pressure from the tube it was wrapped around. This will clear within 2 weeks depending on home temperature. You can vacuum your new carpet immediately, except for natural flooring, which needs 24 hours for the glue to cure.

Restocking Fee

A 25% restocking fee applies for any cancellations after the order is placed. If the customer cancels the order or returns the product, this fee will cover restocking charges from suppliers.